Straight answers.

No. There is no directory, no search page and no profile URL. The only people who ever see your details are those we have matched you with — and only after you have agreed to that specific introduction.

You can state any preference you hold and we will respect it as a filter on your own matches. We will never suggest one, rank people by it, or advertise on it. It is your preference to hold, not ours to promote.

It means a live video check matched against the person's photographs, plus whichever documents they chose to provide. Every field in a dossier is labelled verified, declared, or not checked — so you can see precisely what we confirmed rather than trusting a badge.

Yes, on exactly the same terms and with the same care. You can also state whether you will consider a partner with children, and it is treated as a hard filter, not a preference we quietly ignore.

Whoever you like. Many of our clients are a mother or a brother acting for someone. Tell us at the start who we are speaking to and we will address you accordingly and keep the candidate's details handled as they have asked.

Then we refund you for the ones we missed, at the per-dossier price printed on your invoice, automatically and without you asking. We would rather refuse a sale than take money for a corridor we cannot serve.

No, and we will not try. We cannot advise on visas, sponsorship or immigration of any kind — that has to come from a regulated adviser in the relevant country. What we can do is record whether someone is willing to relocate or to sponsor, so we only introduce people whose plans genuinely match.

No. Anyone who guarantees that is lying to you. What we guarantee is the number of dossiers in your tier, delivered inside your window, or your money back for the difference.

The process is built to be: introductions are family-mediated, nothing is public, there is no browsing or messaging between strangers, and contact only opens once both sides have agreed. On any question of religious ruling, please ask your own scholar — we do not issue them.

Your first dossier usually arrives within ten days of confirming your brief. The rest come through your window as suitable people are found and agree. We would rather send you six good ones than ten to fill a quota.